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Support Center
Use this page when you need help with login, payment, courses, books, downloads, or account access.
Support guidance for IASS students
If checkout fails, confirm that you are logged in, the item is still available, and your payment method is accepted by Stripe. If payment was completed but access did not appear, keep your order number ready for support.
Purchased courses appear in your library after payment confirmation. If a course does not appear, refresh your session, sign in again, and check your order history.
Purchased books are available from your library. If a download does not start, try again from the same account used for purchase and avoid sharing protected download links.
If you cannot sign in, verify your email and password. For continued login issues, request support and include the email used on the platform.
Include your account email, order number if available, the course or book title, screenshots of the issue, and the device/browser you are using.
Tell us what happened and include enough details so we can trace the issue quickly.
Email support